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What is DATA?
DATA is the Delaware Area Transit Agency. DATA is the public transit
service provided by the Delaware County Transit Board.
What is the Delaware County Transit Board?
The transit board is a seven member governing board established by
the Delaware County Commissioners under section 306 of the Ohio
Revised Code. The county commissioners are the appointing authority
for the board members.
Who Owns DATA?
The citizens of Delaware County own and operate the public transit
system through the Delaware County Transit Board.
Who is allowed to use DATA?
DATA is a public transit system. This means that anyone can use the
service for any reason at anytime during DATA’s operating hours.
Why doesn’t DATA operate later in the day?
DATA, like any other agency or business has a limited source of
revenue. At the present time our funding and revenues only allow us
to operate on the days and times established. As we continue to
explore various funding options, we will increase service
accordingly.
Can DATA transport people in wheelchairs?
Yes, DATA has a fleet of vehicles with wheelchair lifts that are
handicap accessible.
Is there an application that needs to be
filled out?
Yes. An application process is necessary to qualify for special
services or fare discounts. Call 740-363-3355 to arrange an
appointment with an eligibility administrator.
Does DATA go to the Columbus Airport?
No. However, COTA does go to the airport and DATA can be used to
access COTA at the Crosswoods Park-N-Ride. DATA and COTA have an
agreement to accept each others transfers so transferring to COTA
does not cost any additional fare.
Why do I have to schedule my ride in
advance?
It is not necessary to schedule all rides in advance. If you use any
of DATA’s deviated fixed routes, you only need to be at the
indicated stop at the indicated time. Demand response service
however does require advance scheduling. This allows us time to
properly schedule available vehicles to be at the right place at the
right time.
Who do I contact if I have a complaint?
All vehicles have complaint forms available. Ask the driver if you
do not see them. The complaint process is outlined in the complaint
form. All complaints should be addressed to DATA administration,
4981 County Home Rd., Delaware, Ohio 43015
Does DATA take complaints seriously?
Yes. All written complaints receive a written answer. The
administration staff and the transit board use complaints as a means
to continually evaluate our service and performance.
My mother is elderly in a wheelchair and
occasionally needs my assistance. Do I also have to pay to ride with
her to her appointments?
No. All necessary attendants ride at no charge regardless of the
origin or destination points. This means that even if your mother is
just going shopping her attendant does not have to pay a fare.
Pre-certification is required
What happens if I schedule a ride and
someone else picks me up and I forget to cancel my trip with DATA?
DATA encourages all riders to cancel previously scheduled trips at
least one hour prior to the scheduled pick-up time. DATA understands
that situations can sometimes change such as someone else offers
you a ride but DATA still has to complete this trip if you don’t
call and cancel. This unnecessarily costs you as well as other
taxpayers money so DATA has a "No Show " policy that states
that DATA will suspend privileges for excessive cancellations or
No-Shows.
My child is three years old. Does he need
to be in a car seat if we use DATA?
Yes. DATA’s policy and Ohio law currently states that all children under the age
of four years and under the weight of 40 pounds must be secured in
accordance with the manufacturer’s instructions in a child restraint
system that meets federal motor vehicle safety standards. DATA does
not supply child safety seats. It is the responsibility of the
parent/guardian to supply the child restraint system and secure the
child in accordance with the manufacturer’s instructions. |
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