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DATA (Delaware Area Transit Agency) is
the public transit system for Delaware County, Ohio. DATA's services
are available to anyone wishing to use them. DATA is owned,
operated, and governed by the citizens of Delaware County through
the Delaware County Transit Board.
DATA's transportation services currently include Demand Response and
Fixed Route with Point Deviation for those individuals that have
been certified. Other Services, including services
for individuals with special needs, are available.
GENERAL INFORMATION
Service Area:
DATA’s service area includes all of Delaware County. In addition to
this, we also provide transportation service to medical facilities
in Franklin and other adjacent counties at an additional charge.
Trips outside of Delaware County are limited to 15 miles beyond the
Delaware County border. One trip end must be in Delaware County and
½ price fares do not apply.
Cost of Services (Fares):
Fares for services vary depending on the type of service used.
Please see the "General Public Fares" section for more details.
Payment of fares is expected at the time of service. Drivers cannot
accept advance payment of trips including payment for round trips or
return trips. Passes and Fixed Route Tokens are available and
encouraged for advance payment of transportation.
Exact fare is required. Drivers cannot make change and do not carry
or have access to cash.
Transfers - Going to Columbus?
DATA and COTA accept transfers between transit systems. If you are
heading to Columbus or coming back from Columbus you pay just one
low fare. Be sure to ask the driver for a transfer. DATA and COTA
meet throughout the day at the Crosswoods Park-N-Ride.
Other Policies and
Procedures:
Cancellations and No-Show/Dead Run policy
Passengers must cancel previously scheduled trips at least one hour
prior to the scheduled pick-up time. Excessive cancellations (4
within a 28 day period) or excessive no-shows (2 within a 28 day
period) will result in a 14 day suspension.
Bad Weather Procedures
During bad weather and poor driving conditions, DATA will continue
to make every attempt to provide uninterrupted service. However, the
safety of our passengers and our drivers is our first priority.
Please be patient if we are not on time for your scheduled pick-up.
During bad weather DATA will continue to provide service as long as
it can be performed safely and as long as we are not asked by the
sheriff’s department to discontinue service. Please feel free to
call to check on the status of your ride.
Complaint Procedure
All vehicles have complaint forms available. Ask the driver if you
do not see them. The complaint process is outlined in the complaint
form. All complaints should be addressed to DATA Administration,
4987 County Home Rd., Delaware, Ohio 43015. All written complaints
will receive a written response.
Animal /Pet Transportation
With the exception of necessary service animals, DATA does not
transport any other animals or pets.
Groceries / Bags / Items Limitations
Due to the nature of DATA’s service, passengers are limited to the
quantity and/or size of items that can be transported. The
limitation is based on the passenger’s ability to carry the item or
items, unassisted, on and/or off the vehicle in one trip and without
causing a disruption or inconvenience to other passengers or
interfering with the safe operation of the vehicle. Limitations that
may negatively affect other passengers or interfere with the safe
operation of the vehicle are at the driver’s discretion.
Abusive / Disruptive Passengers
To ensure that DATA can provide a safe and comfortable
transportation experience, the Delaware County Transit Board has
established a policy for abusive and/or disruptive passengers that
may lead to suspension and/or termination of riding privileges
and/or legal action.
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