DATA (Delaware Area Transit Agency) is the public transit system for Delaware County, Ohio. DATA's services are available to anyone wishing to use them. DATA is owned, operated, and governed by the citizens of Delaware County through the Delaware County Transit Board.

DATA's transportation services currently include Demand Response and Fixed Route with Point Deviation for those individuals that have been certified. Other Services, including services for individuals with special needs, are available

GENERAL INFORMATION

Service Area:

DATA’s service area includes all of Delaware County. In addition to this, we also provide transportation service to medical facilities in Franklin and other adjacent counties at an additional charge. Trips outside of Delaware County are limited to 15 miles beyond the Delaware County border. One trip end must be in Delaware County and ½ price fares do not apply.

Cost of Services (Fares):

Fares for services vary depending on the type of service used. Please see the "General Public Fares" section for more details.

Payment of fares is expected at the time of service. Drivers cannot accept advance payment of trips including payment for round trips or return trips. Passes and Fixed Route Tokens are available and encouraged for advance payment of transportation.

Exact fare is required. Drivers cannot make change and do not carry or have access to cash.

Transfers - Going to Columbus?

DATA and COTA accept transfers between their fixed route systems. If you are heading to Columbus or coming back from Columbus you pay just one low fare. Be sure to ask the driver for a transfer. DATA and COTA meet throughout the day at the Crosswoods Park-N-Ride.

Other Policies and Procedures:

Cancellations and No-Show/Dead Run policy

Passengers must cancel previously scheduled trips at least one hour prior to the scheduled pick-up time. Excessive cancellations (4 within a 28 day period) or excessive no-shows (2 within a 28 day period) will result in a 14 day suspension.

Bad Weather Procedures

During bad weather and poor driving conditions, DATA will continue to make every attempt to provide uninterrupted service. However, the safety of our passengers and our drivers is our first priority. Please be patient if we are not on time for your scheduled pick-up. During bad weather DATA will continue to provide service as long as it can be performed safely and as long as we are not asked by the sheriff’s department to discontinue service. Please feel free to call to check on the status of your ride.

Complaint Procedure

All vehicles have complaint forms available. Ask the driver if you do not see them. The complaint process is outlined in the complaint form. All complaints should be addressed to DATA Administration, 119 Henderson Court., Delaware, Ohio 43015. All written complaints will receive a written response.
 

Animal /Pet Transportation

With the exception of necessary service animals, DATA does not transport any other animals or pets.

Groceries / Bags / Items Limitations

Due to the nature of DATA’s service, passengers are limited to the quantity and/or size of items that can be transported. The limitation is based on the passenger’s ability to carry the item or items, unassisted, on and/or off the vehicle in one trip and without causing a disruption or inconvenience to other passengers or interfering with the safe operation of the vehicle. Limitations that may negatively affect other passengers or interfere with the safe operation of the vehicle are at the driver’s discretion.

Abusive / Disruptive Passengers

To ensure that DATA can provide a safe and comfortable transportation experience, the Delaware County Transit Board has established a policy for abusive and/or disruptive passengers that may lead to suspension and/or termination of riding privileges and/or legal action